Frequently Asked Questions

Creating an account is simple. Click the "Get Started" button, fill in your basic information, and choose your preferred plan. You'll have access to your dashboard immediately after signup.

Standard verification takes 24-48 hours. For urgent requests, our Professional and Enterprise plans offer priority processing with results within 12 hours.

Required documents vary by verification type. For company verification, you'll need registration documents and address proof. We'll send you a detailed checklist based on your selected services.

Yes, you can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at your next billing cycle.

We accept all major credit/debit cards, bank transfers, eSewa, Khalti, and IME Pay. Enterprise clients can arrange custom payment terms.

No long-term contracts required. You can cancel your subscription at any time. We offer discounts for annual commitments, but you're never locked in.

Each verification of a company, product, or individual counts as one verification. Re-verifications (periodic checks) are counted separately from initial verifications.

We offer three verification levels: Standard (basic checks), Premium (enhanced verification with badge), and Gold (highest level with comprehensive checks and premium badge display).